Customer Testimonials
I came in without an appointment and he was able to get my truck in and serviced within an hour. Thank William for good service.
John it good at sales very professional service department is very proactive with keeping you updated on your vehicle
Great experience all the way around. Great customer service experience. I will always highly recommend
Thomas was great. Not the typical car dealer. Recommend asking or seeing him if you go there.
Very knowledgeable and experienced. I got an American that speaks English on the phone the first time I called your dealership, that, these days is very impressive to me. This is the first time I have ever dealt with Ennis Ford, so far so good, we are on the right track.
Courteous and knowledgeable Understood the problem as soon as I arrived and work was completed quickly.
Perfect service.on time great to do the work on my truck and also good to set my appointment
Fast, great service.,courtesy great.,clear my mind about different topic about my truck easy to set appointments for customers.THANKS
I have bought my last 3 vehicles from Ennis. It always quick and easy. Thanks Ennis Ford
Great customer service but a large stain was left on rear mat, and the back seat was not left like it was found.
Quick service and reasonably priced I arrived for my appointment and was met at my vehicle very prompt and professional.
Service writer and manager very caring and helpful. It seems that those qualities didn't carry over to shop personnel as well as it should. New battery was installed without positive cable being completely cleaned of corrosion but it was later corrected without question. As for the dealership , it seems to me the system used by service does poor job of laying out what was done and how the charges are listed and summarized. Also customer has to ask for detailed list of all specific things done when that used to be included. Very hard for this customer to follow ... Read More DealerRater - Nov 5, 2026
Attentive listeners! Considerate! Efficient! This experience made me more willing to respond to any recalls necessary! Everyone is so pleasant to work with!
Difficult to find someone to help me. I was bit confused with the construction, but that's on me.
Jessica was helpful and knowledgeable and made sure I received my awards discounts. She was also very professional.
He was a delight to work with! Love that guy! Ennis ford has wonderful customer service
William got me in made sure my request of service was taken care of in the manner i wanted. He is very attentive to my vehicle when it is in his care and communicates the whole time and is very polite.
With all the ongoing construction, my service experience was very good. They had me in and out in a short timeframe and as always were very nice.
Great experience with this dealership! Everyone was friendly, helpful, and professional. A special thank you to Jessica, our service advisor, for being so attentive and going above and beyond. Excellent customer service from start to finish. Highly recommend!
Very simple and no stressing issues It was very convenient and liked them coming to me
They got us in quickly and got it finished in a timely manner. Thanks guys!!
Jessica was prompt and welcoming upon my arrival. She keep me updated throughout the service and notified me once complete.
William not only kept me up to date and informed on the status of my vehicle, but he also made my appointment as convenient as possible.
Jessica explained everything along the way of what could and couldn't be done for the service
The were very professional, arrived as scheduled The technician answered all of my questions and it was completed in a timely manner
Jessica is taking care of the computer issue with my car. Bartee took care of getting me a loaner vehicle. (Very nice truck)
Getting the wipers blades was an easy in & out transaction.. Parts were waiting for me per earlier phone call...
Very very nice. I had a flat tire and he waited on me immediately. He is my favorite person at ennis ford. I appreciate his attention to my problem
Good customer service Good customer service and friendly. They work in my bed truck installation and they did it an excellent job.
Ennis Ford, Matthew friendly and listened and took care of concerns. Recall, battery, tires and discount. I appreciate them. My 2015 Ford edge still working great
I didn't have to wait long. Matthew was friendly, willing to listen and take care of my concerns.
We were lied too when caught in the lie he made it right. I would like to speak with your GM if you want a rating
We were in a bad way, traveling, William took very good care of us. We were very satisfied with the work done and the next day we were back on our way. Thank you.
Was first customer in for service or so and as I was waiting in the waiting area. I remembered the service manager passed by and went to his office without saying hi, hello or good morning. He then came out of his
Office and passed by me again this time he said morning but it was down in his belly, meaning barely audible. His greeting should be better and welcoming irrespective of who your customer is or how he looks. You just never know who you are serving. I must say I've heard the service manager sneezing a lot ... Read More DealerRater - Oct 12, 2026
Everyone friendly and helpful and our issues have been resolved. Greg that is charge of the service dept has always been kind and helpful.
Communication and Service. One of the best of not best dealers i have ever been at Service wise and people friendly.
I always have an excellent experience at this dealership Staff is always courteous and knowledgeable
Great so far Very Professional in the way you folks take care of your customers
Took a while to get the recall parts but once they came in Jodi assisted me with getting my appointment set up. I drove an hour and a half from the metroplex because the other dealers here were incompetent with handling the recall. Your service was promised and on time.
Fast, helpful Everything was great they met my expectations on time and the service guy was very helpfull
Have come in multiple times for oil change and recall work and the service from all departments was very good.
If you are looking for a smooth, honest, and stress-free vehicle purchase, I highly recommend visiting this dealership! Five stars!
Good service. Excellent tech I love my ford truck it is so amazing Blah blah blah
Worked with me to determine the problem and scheduled time to fix after parts were received…
In my hometown and had the type of truck I was looking for at the time
Ennis Ford’s mobile service was very convenient. They did an oil change and recall update on my Raptor, and everything went well except the technician forgot to put the oil cap back on the engine. Luckily, I noticed it. Overall good service, but they definitely need to double-check their work.
Quick and simple. Friendly staff. Right on time. Process went smoothly and and had no issues with anyone
Customer service was excellent, and the shop personnel completed the work on my truck on time.
This is our second vehicle we have purchased from Jonathan and we are very happy with our purchase! We will look forward to continuing working with Jon and the service staff.
I went in for a service check on my truck and the service team did a good job in taking care of my vehicle.
I was extremely satisified with my service. Everyone was courtioud Nd very helpful. I will always use Ennis Forf for my Ford vehicles.
I really like thr service personnel. They are courtious, helpful and kind. I like the coffee.
They kept me informed about the progress of the maintenance work on my Ford Edge. I had a list of items and they got all of them done. They even detailed the car which was a great surprise.
He explained the features and showed us several versions. The price was better than other dealers. We visited 9 dealerships. Daniel prepared paperwork and also was friendly and terrific. There were NO surprises; all discussion was transparent and clear. We love our 2025 Ford Explorer ST.
BUYER BEWARD. I got on the Ford reservation list for the 2022 Ford F150 Lighting. Ford assigned this dealership to me based on my zip code. Ennis Ford did nothing to get this truck for me. The truck came in and Ennis Ford charged me above the MSRP. " Ford said in a letter to dealers. That letter also warned that any dealers caught increasing prices might not get all the Lightnings they and their customers had ordered." I hope Ford keeps their word. There are a lot of good Ford dealerships in the Ennis area, but Ennis Ford is ... Read More DealerRater - Oct 15, 2022
I found the car online, called and Justin Phillips and i started talking. Justin was great to work with, patient, awesome communication very knowledgable...great dealership...awesome employee!
So I took a 2018 Mint 11000 mile Platinum F150 in because my wrench light was on. The service writer told me they would look at it and could take a month.He called and told me it was a Transmission fuel pump and they would have to order it. Not a problem! Took about two weeks I had gone to Ennis because of my experience with Mack Haik and Waxahachie horrible. I was told this dealer was exceptional. Well got the call to pick up my truck went to start if transmission fuel poored out of it. Had to leave it ... Read More DealerRater - Nov 18, 2021
I found the F-150 King Ranch truck from their website and called, speaking with a Greg Wilborn. Greg was very knowledgeable about the vehicle and had the keys on his desk, truck pulled up front when I arrived. We started the negotiations dance and finally settled on a great price for their truck and my trade-in. In all very smooth process and I highly recommend Greg and Ennis Ford. In fact a friend of mine that I referred bought a new F-250. Have not had to use their service department so I can not speak of their work...
I found the Ford Expedition I had been looking for online. It was at the Ennis Ford Dealership in Ennis, TX. Jim Brown is the internet dealer and he was so personable and helpful and answered all my questions quickly and thoroughly. When my husband and I arrived at the dealership everything was ready for us, vehicle was parked out front, clean and ready to test drive. Once we returned from the test drive Ben, the finance manager had paperwork ready and all the numbers were as they promised.
Once paperwork was finalized, Jim took the time to show us ... Read More DealerRater - Mar 1, 2014